Memory card has experienced an anomaly.You attempted to play back or print an incompatible JPEG image.When printing from a mobile phone (wirelessly), the maximum image file size that can be transmitted is approx.ģ MB (maximum file size varies depending on the mobile phone).Images larger than 8,000 x 8,000 pixels, or 32 MB or larger files cannot be played back.Remove the cartridge and insert it again all the way, then close the cartridge cover.If you are connecting via Bluetooth, the connection may interrupt depending on the signal condition.Ĭartridge incorrectly inserted or not loaded.Make sure that the printer and the sender are within an appropriate distance.If the error message continues to display, contact a Canon Customer Support center for assistance. Check the connection between the camera and the printer by referring to procedures 1 to 3 of " How do I print with the date (Camera Direct / PictBridge)".
Turn the printer, camera and computer power off, then turn on again.Use a cartridge that is compatible with this printer.If the cartridge is changed after the trimming settings have been made, the printer automatically sets the trimming frame again to fit the paper size.Insert a cartridge of the same size or change the print settings. The cartridge was changed for a cartridge of a different size after the print menu was displayed.Printing from a camera or a mobile phone using the gold or silver print supporting cartridge (Easy Photo Pack E-P20G / E-P20S) is not possible.Ĭhange the cartridge to a cartridge other than the gold or silver print supporting cartridge.Black and white printing is not possible when a camera is connected (except when PictBridge ( ) is displayed on the LCD monitor of the camera).
If the error message does not clear, turn the power off and on again. If the error message does not clear, contact a Canon Customer Support center for assistance. Turn the printer and camera power off, then turn on again.Check if there are other problems than cartridge problems.Use a personal computer to print data that has been edited or processed on a personal computer.The image file name (folder name) sometimes cannot be recognized if it contains double-byte characters (Japanese, Chinese or Korean).Ĭhange double-byte characters to single-byte alphanumeric characters.Check whether readable image data is recorded on the memory card.Check whether there are images recorded on the memory card.Īlso check if there are images added to Favorites, saved for Reprint or in the Print History.This printer supports image data conforming to the Design rule for Camera File system.Limit the size of image files to less than 8000 x 8000 pixels.If the size is not appropriate, resize the image and convert it as necessary to a JPEG image that the camera can display. When you wish to print an image with the printer connected to the camera, check if the size of the image matches the recording pixels of the image in the camera.Images larger than 8000 x 8000 pixels cannot be printed An image with a data size that is too big. The following images cannot be printed.If the cartridge is stuck in the printer, contact a Canon Customer Support center for assistance. Remove the cartridge from the printer, take up the slack in the ink sheet, and then reload the cartridge.If the printer fails to eject the paper, contact a Canon Customer Support center for assistance. If the paper is not ejected, turn the power off and turn it on again. If paper is not feeding correctly, remove the cartridge, and manually remove any paper remaining in the printer.Check that the cartridge is correctly inserted.Messages displayed on the and troubleshooting Message displayed on the
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